Contact My SG Arrival Card
Get instant solutions or contact us for personalized SGAC assistance
The My SG Arrival Card team is here to help. Need support with the SGAC process? Questions about your submitted application? We’re just a message away.
Check our useful links and FAQs below for quick answers or reach out for personalized support.
Reach Out, Anytime
You can reach out for support at any time. Our contact channels are always open — message us whenever you need extra guidance.
How to Get in Touch
- 📝 Contact Form: The quickest and most convenient way to reach us
- 📧 Email: Send your inquiry to info@mysgarrivalcard.com
- 💬 Live Chat: Get instant support through the application form
Guaranteed response times
When it comes to getting your Singapore Arrival Card, we know time is of the essence. That’s why we guarantee a response within 72 hours.
We’ll resolve your issues quickly so you can continue with your application.
Useful Links
We want you to get the answers you need as quickly as possible. Check the links below to find out more about the SG Arrival Card, requirements for your nationality, and more.
Looking for information about the SG Arrival Card?
Access our complete guide to the SGAC for all the details you need.
Not sure what you need to travel to Singapore?
Find information on entry requirements specific to your nationality.
Want to know about My SG Arrival Card services?
Explore the benefits of applying for your SG Arrival card through this site.
Frequently Asked Questions
Questions about your SG Arrival Card application
How long does it take to process the SG Arrival Card? Toggle faqs
Our standard processing time is 1-2 days. For urgent needs, we offer a 1-hour priority service option.
Can I apply for an SG Arrival Card on behalf of someone else? Toggle faqs
Yes, you can complete the application for another person provided you have their consent and necessary information.
What should I do if I haven't received my SG Arrival Card? Toggle faqs
If you haven't received your card within the expected timeframe, please contact us using our contact form with your application details.
Is the SG Arrival Card the same as a visa for Singapore? Toggle faqs
No, the SG Arrival Card is an entry requirement but not a visa. Depending on your nationality, you may also need a visa to enter Singapore. Check the visa requirements for your nationality.
How can I amend information on my submitted SG Arrival Card application? Toggle faqs
For any changes to your information, please contact us immediately using the contact form. We’ll amend your application whenever possible.
Questions about My SG Arrival Card services
How does the 24/7 online application service work? Toggle faqs
The My SG Arrival Card application platform is accessible anytime. Apply for your SG Arrival Card at your convenience, regardless of your time zone or location.
What languages does your customer support team speak? Toggle faqs
Our customer support team provides assistance in multiple languages, including Russian, English, French, Italian, German, Spanish, Portuguese, Traditional Chinese, Simplified Chinese, Japanese, Korean, and Arabic.
Get the support you need in your language.
How secure is my personal information with your service? Toggle faqs
We use SSL encryption and adhere to strict privacy policies to ensure the security and confidentiality of your personal information.
Can I get a refund if my SG Arrival Card application is denied? Toggle faqs
We’re proud of our high approval rates. However, in the unlikely event that your application is denied, you can request a refund. Check our Refund Policy for full details.
Is there a fast-track or priority service for urgent SG Arrival Card applications? Toggle faqs
Yes, we offer a 1-hour priority service for urgent applications. Select this option for last-minute trips or if you’ve forgotten to apply. Standard processing takes 1 to 2 days.
Our Customer Service Experience
At My SG Arrival Card, our customer service team combines SGAC with a personal touch.
Here’s what makes our service exceptional:
- Expert knowledge: Trained in Singapore's immigration policies, our customer service specialists offer precise, informed assistance you can trust.
- Years of experience: Join thousands of travelers who have already benefited from our services. My SG Arrival Card has been supporting applicants since the SGAC was introduced.
- Multilingual support: Communicate comfortably with our multilingual team. We prioritize clear and effective assistance for our global clientele.
Feedback and Suggestions
Help us help you! At My SG Arrival Card, we aim to offer top-quality application support. If there’s something we could do better, please let us know.
Together, we’ll continue to improve the SG Arrival Card experience.